Towards Service Quality Improvement for University Library by LibQUAL+ Analysis for Multiple Years
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چکیده
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SERVICEMARKETING HAS IDENTIFIED THE CUSTOMER or user as the most critical voice in assessing service quality. Before assessments can be made of service quality in ARL libraries, it is essential to investigate what connotes service quality in the minds of library users. Today the dimensions of library service quality among the ARL cohort are not fully understood from the user perspective. The Li...
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ژورنال
عنوان ژورنال: Journal of the Korean Society for information Management
سال: 2015
ISSN: 1013-0799
DOI: 10.3743/kosim.2015.32.3.131